Privacy Policy
Commitment to personal data confidentiality, transparency, and data governance in accordance with UAE Personal Data Protection Law.
Policy Introduction
Action World Real Estate LLC ('we', 'us', or 'our') respects the privacy of our website visitors, clients, property owners, and platform users. This Privacy Policy details our data governance practices and explains how we collect, store, safeguard, and process personal information in strict compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection ('PDPL') and applicable Abu Dhabi regulatory guidelines.
Action World operates exclusively on vetted infrastructure comprising Supabase Authentication with PostgreSQL Row Level Security (RLS), Resend for transactional alerts, and Next.js edge hosting. We do not deploy third-party advertising brokers or cross-site tracking beacons.
1. Personal Information We Collect
We collect only information reasonably necessary to deliver high-quality real estate advisory and platform services: (a) Contact Data: Full name, email address, mobile phone/WhatsApp number; (b) Account Credentials: Authentication identifiers and role classifications managed through our secure authentication infrastructure; (c) Enquiry & Property Particulars: Inquired properties, requested viewings, seller property specifications (community, unit type, asking price, occupancy); (d) Interaction Data: Saved properties associated with authenticated customer accounts; and (e) Technical Metadata: Essential language preferences (NEXT_LOCALE cookie) and security tokens necessary for session operation.
2. How We Use Personal Data
Personal data is processed for legitimate real estate operations: (a) Scheduling and conducting property viewings; (b) Facilitating listing advisory and comparative market consultations for property sellers; (c) Authenticating user sessions and enforcing role-based permissions (Customer, Broker, Developer, Admin); (d) Providing client service updates, transaction documentation, and compliance records; and (e) Fulfilling statutory record-keeping obligations required by the Abu Dhabi Real Estate Centre (ADREC).
3. Platform Architecture & Service Providers
Our platform operates on a modern, secure technology stack: (a) Supabase: Used for database hosting, Row Level Security (RLS) enforcement, and encrypted authentication management. Authentication tokens and user passwords are cryptographically hashed; (b) Resend: Used exclusively for delivering transactional communications (such as password reset notices and account verification emails); (c) Next.js Hosting: High-performance edge delivery with server-side security. We do NOT deploy third-party advertising tracking networks, unverified data brokers, or behavioral analytics pixels.
5. Data Security & Storage
We implement robust administrative, technical, and physical safeguards designed to protect personal data against accidental loss, unauthorized access, destruction, or disclosure. All data transmissions are encrypted using Transport Layer Security (TLS 1.3). Database access is protected by granular PostgreSQL Row Level Security (RLS) policies ensuring users cannot access records outside their authorized role.
6. Data Retention Period
Personal data is retained only for the duration necessary to fulfill the purposes outlined in this policy, maintain active customer account records, or comply with statutory UAE real estate audit and tax retention mandates. Upon expiration of the required retention period or upon valid erasure request, records are securely anonymized or permanently deleted.
7. Your Rights Under UAE Data Protection Law
Under UAE Federal Decree-Law No. 45 of 2021, data subjects enjoy specific rights regarding their personal data, including: (a) Right of Access: Request confirmation and copies of personal data held; (b) Right of Rectification: Request correction of inaccurate or incomplete records; (c) Right of Erasure ('Right to be Forgotten'): Request deletion of data where retention is no longer legally mandated; (d) Right to Restrict Processing; and (e) Right to Withdraw Consent for marketing communications at any time.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, technological, or regulatory developments. Any revisions will be published on this page with an updated effective date. Continued use of the platform after modifications constitutes acceptance of the revised policy.
10. Contacting Our Data Privacy Desk
To exercise your privacy rights or submit questions regarding data handling, please contact our Data Governance Officer at: Action World Real Estate LLC, Mussafah Shabiya, ME-9, P.O. Box 44784, Abu Dhabi, UAE. Email: inquiries@actionworldre.com. Telephone: +971 2 555 5747.
Professional Notice: This privacy policy reflects statutory requirements under UAE Federal Decree-Law No. 45 of 2021. Final legal verification by qualified UAE legal counsel is recommended to ensure ongoing alignment with UAE Data Office executive regulations.