Complaints & Client Feedback
Action World Real Estate LLC is dedicated to maintaining high professional standards, ethical brokerage conduct, and prompt resolution of client concerns.
Our Formal Complaints Procedure
We handle every client grievance with confidentiality, impartiality, and structured escalation.
Submission & Registration
Submit your complaint via our confidential form below, by direct email, or via our telephone compliance desk. An official reference code is generated.
Formal Acknowledgment
Our Quality Assurance & Compliance Desk formally acknowledges receipt of your complaint within 24 business hours.
Internal Investigation
A senior compliance officer examines relevant listing data, broker communications, and documentation to determine factual findings.
Resolution & Outcome
We provide a written resolution or corrective action plan within 3 to 5 business days, ensuring fairness and transparency.
Submit a Formal Complaint
Please provide complete details regarding your concern so our compliance department can investigate effectively.
Direct Quality & Compliance Contacts
You may also submit concerns or supporting documents directly to our corporate headquarters.
Regulatory Escalation Notice: If a dispute regarding a licensed real estate transaction cannot be resolved internally, parties retain the right to escalate the matter to the Abu Dhabi Real Estate Centre (ADREC) or the Department of Municipalities and Transport (DMT) consumer protection division in accordance with applicable Abu Dhabi real estate regulations.